How Can We Help You?
Policies and Procedures
Payment Options and Processing Procedure
We accept Visa, Mastercard, American Express and Discover credit cards. DVD City does not process payment for orders until the product is in stock and ready to ship - either the day before shipping, or the same day the item will shipped.
Do you accept Bank wire transfers?
Yes, we do accept bank wires, please call us for the bank wire information. Orders for wire transfers must be called in at 404-419-6448. This will ensure prompt dispatch of your order once we receive the incoming wire.
We only charge Georgia Residents 8% sale tax - depending upon the county.
Though we take every measure to only advertise what is either available or soon incoming, we do occasionally run out of certain high demand products. We will notify you should this happen and give you the option of reserving or canceling your order. We do not process credit card orders for items until they are in stock and shipping.
Due to the fact that manufacturers only price protect on the merchandise that is in our inventory at the time of a price drop, we do not offer price protection on purchases that have shipped out prior to the day of the price drop. Prices change rapidly in the consumer electronics industry and may increase or decrease after your purchase has shipped out. If the item you have ordered has not shipped yet when a price changes, you will receive the lower of the two prices on that purchase.
Freight damage on our shipments occurs in under 1% of our shipments due to our careful packaging procedures. If your freight has been damaged in transit please call 404-419-6448 to report this immediately. All freight damage claims must be reported within 48 hours of receipt of the merchandise to be eligible for replacement.
Damage exceptions must be written on the freight delivery receipt at the time of delivery. If a corner of the box is dented, notate that on the freight bill. Please make sure that you, the customer, or your assigns inspect a shipment (actual glass screen) before signing the freight bill. The freight bill of lading will be the controlling document between the two parties. DVD City is not responsible for damage to merchandise after it is in the possession of the customer.
If your product is defective in any way please call us at 404 352 0007 for an RMA (return merchandise authorization) number. Defective goods will be replaced upon receipt of the defective product. We give a 14 day replacement gaurantee on Non TV defective merchandise. Non TV returns must be received within 12 days from the issuance of an RMA number or the RMA number is voided and the product may not be returned.
All non defective returns must be returned within 14 days of receipt and are subject to a 20% restocking fee. We do not accept returns of used or opened TV mounts or stands.
In order to speed the repair of some products we have made arrangements for our customers to deal directly with the manufacturer. These products will be identified when you call for an RMA number. All returned products must be returned in the original boxes with ALL contents included. Any products with the warrantee card completed or merchandise not in their original packaging will be refused. If you prefer, we can apply a full refund, excluding the shipping and handling charges. DVDCity Inc is not responsible for the shipping charges on any domestic returns. All returns must include the uncompleted warranty card, included cable, remote control, manual, and an RMA number.
All non-defective returns must be in a resalable like-new condition.
Do not write the RMA number on the original box. This makes the item non-resalable and may cause rejection of the return. Please display the RMA number the outside of a double boxed item. Please make sure to double box returned merchandise when possible. If this is not possible, please write the RMA number on the shipping label or on an attached piece of paper.
Custom Orders: Orders for custom cable lengths, cases and brands such as Nordost cannot be cancelled once the order is placed with the manufacturer. These items are made per order and are not eligible for return.
Cancellation of an order before the item has processed and shipped will receive a full refund. Extended warranty purchases can be canceled for a full refund up to 30 days from date of purchase. Extended warranties may not be canceled after 30 days.
Can I cancel my order after it has shipped?
Yes, you may cancel your order after it has been shipped, and before receipt of the merchandise. All applicable shipping charge to the destination and back to DVD City are non-refundable. Freight charges are billed at our standard published rates. An additional charge of 5% may be charged as a restocking fee to cover credit card fees and processing and inspection.
Shopping Basket Errors
DVDCity makes every effort to insure against shopping basket errors, however there may occasionally be minor typographical or numerical calculation errors which may result in a false invoice total. In the event that there are incorrect totals or shopping basket price discrepancies, prices listed on the product pages of the web site will be considered the correct and controlling price.
Errors and Omissions
In the unlikely event that a price is listed incorrectly, the correct price will be the controlling price. Unintentional mistakes or omissions do not constitute a reason for return or reduction of price. Unintentional product specification errors do not constitute a reason for return or reduction of price. DVD City will correct any mistakes brought to our attention in a timely manner.